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Booking a Diagnostic assessment:

• The BDA will act as liaison between the assessor and the client for the purposes of booking the assessment.
• The BDA reserves the right to change the assessor allocated if the assessor should become unavailable for any other reason.
• In order to book the assessment your personal information and the information contained within the booking pack will be passed onto the assessor in order for them to carry out the assessment.

Privacy Policy:

• The BDA is committed to protecting the privacy of individuals. Accordingly, all personal data collected will be subject to our Privacy Policy.
  

• Following the assessment and the compilation of the final assessment report all client questionnaires, all raw data test sheets and all other personal data will be permanently deleted/destroyed.
• If no response regarding scheduling the assessment is received all details will be permanently deleted after 7 days due to the personal information which the booking details contain

• Your final assessment report will be held by the BDA for 7 years [within your customer record file]. During this time you will be able to ask for an electronic copy of the report please note there may be an administration charge for this. We would therefore strongly recommend that you keep a copy of your report securely. After this time the BDA will not be able to supply you with a copy of your report.

• Should you require a copy of your assessment report or your report to be permanently deleted please notify us at: assessments@bdadyslexia.org.uk

Payment details:

• Payment details must be received before a booking can be processed.
  

Cancellation policy:

Cancellation by the Client or Main Contact

• All changes and cancellations must be notified in writing to: assessments@bdadyslexia.org.uk
• Cancellation charges will be applied as follows:
  • Cancellation/reschedule within 21 days of a booked assessment = 50% of fee;
  • Cancellation/reschedule within 3 working days of a booked assessment = 100% of fee.
  • Should you cancel the assessment 14 days after confirmation of the assessment date there will be a £25 administration fee.

Cancellation by the BDA

• In the event of any emergency resulting in the cancellation of an assessment, the BDA will endeavour to give clients a minimum of 24 hours’ notice and to reschedule the assessment.

*Please note that it is the client’s responsibility to provide the BDA with an emergency contact number at which they will normally be available.